Privacy Policy

At ThermoLive, accessible from thermo.live, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by ThermoLive and how we use it.

1. Information We Collect

We collect information in the following ways:

• Account Information: When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
• Campaign Data: As a user or volunteer, you may enter data related to fundraising campaigns, including donation amounts and categories. We store this data to provide real-time tracking services.
• Log Files: ThermoLive follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and real-time thermometer updates.
• Improve, personalize, and expand our website features.
• Understand and analyze how you use our services.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website.
• Send you transactional emails (such as campaign invitations and password resets).
• Find and prevent fraud.

3. Data Security and Storage

We prioritize the security of your data. ThermoLive uses professional cloud database and authentication services for database management and authentication. Your data is stored securely with industry-standard encryption protocols (SSL/TLS) for data in transit and at rest.

While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

4. Third-Party Services

ThermoLive may employ third-party companies and individuals to facilitate our Service:

• Transactional Emails: We use professional third-party services to send transactional emails and campaign notifications. Their use of your email address is governed by their own privacy policies.
• Infrastructure: Our backend infrastructure and database are hosted with reliable cloud service providers.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.